HOW CAN I CONTACT MAISON FENERBAHCE? For any inquiries, please feel free to contact us. We are delighted to offer assistance. Our Client/Customer Care Service advisors are available from Monday to Friday, between 09:00 and 17:00. Email: contact@maisonfenerbahce.com orclick here
HOW LONG DOES IT TAKE TO RECEIVE A RESPONSE? Our commitment is to respond to every inquiry within a 48 hour time-frame.
Products
HOW DO I FIND THE RIGHT SIZE? To find the correct size, consult the size guide charts available on each product page.
WHAT SHOULD I DO IF THE PRODUCT OR SIZE I'M INTERESTED IN IS CURRENTLY UNAVAILABLE? Join The realm of Fenerbahce to be automatically notified as soon as the product is made available.
Orders & Payment
WHICH FORMS OF PAYMENT ARE ACCEPTED? We accept the following payment methods; Apple-Pay, Visa, Google-Pay, Mastercard, Amex, Maestro, and Paypal.
WHAT IS THE PROCESS FOR CANCELING MY ORDER? Efficiency is a priority in our processing and packaging procedures. Unfortunately, we cannot modify the details of your order once it has been placed.
WILL I GET AN ORDER CONFIRMATION? An order confirmation will be sent to you via email within 48 hours of placing your order. This email will include the order number, order summary, and shipping details.
IS IT POSSIBLE TO AMEND THE ENTERED ADDRESS DETAILS IF THEY ARE INCORRECT? Efficiency is a priority in our processing and packaging procedures. Regrettably, modifications to the details of your order are not possible once it has been placed.
Shipping & Delivery
WHICH COUNTRIES DO YOU SHIP TO? Maison Fenerbahce dispatches orders using DHL, DPD, or UPS to various countries. For more details, please click here
WHAT IS THE EXPECTED DELIVERY TIME? For details regarding shipping times, please click here
WHAT ARE THE SHIPPING COSTS? For details regarding shipping rates, please click here WHAT IS THE PROCESS FOR TRACKING MY ORDER? Upon shipping your package, we will email you a Track and Trace link. This allows you to monitor your order's status.
I HAVEN'T RECEIVED MY ORDER, WHAT SHOULD I DO? Feel free to reach out to our Client/Customer Care Service at contact@maisonfenerbahce.com, and we will investigate the matter on your behalf.
Returns & Exchanges
WHAT ARE THE CONDITIONS FOR RETURNS? For information on returns please click here
WHAT ARE THE COSTS ASSOCIATED WITH RETURNS? Returns are at your own expense and vary based on the courier and the country from which you return your package.
WHAT IS THE PROCESS FOR EXCHANGING MY ORDER? Exchanging an order is a straightforward process. Send an email to contact@maisonfenerbahce.com within 48 hours of receiving your order, specifying the product(s) you wish to exchange. We will promptly provide you with the return instructions. For more information please click here
WHAT IS THE TURNAROUND TIME FOR EXCHANGING A PRODUCT? Upon receiving your return shipment at our warehouse, we will process your return within 10 working days. In most cases, your exchange request will be fulfilled in just a few days. You will always receive a confirmation email with a tracking code once your new order is processed.
IF THE EXCHANGE PRODUCT IS NO LONGER AVAILABLE, WHAT STEPS CAN BE TAKEN? Please do not hesitate to inquire with our Client/Customer Service advisors about the possibilities. We will provide you with an update on the expected delivery date for the product. If you have already initiated a return and the product is sold out, we will get in touch with you to collaboratively find a solution.
WHERE CAN I LOCATE MY ORDER NUMBER FOR REGISTERING MY RETURN? Your order number is available in the confirmation email you received subsequent to placing your order. If you haven't received this email, our Client/Customer Service Advisors will be delighted to assist you.
WHAT SHOULD I DO IF A PRODUCT IS DELIVERED FAULTY OR DAMAGED? In the rare instance where a product may incur damage during shipment or production. We are more than willing to assist you in resolving this matter. Kindly send a message to contact@maisonfenerbahce.com, accompanied by a picture of the complaint. Our Customer/Client Service Advisors will collaborate with you as swiftly as possible to find a solution.
Careers
HOW DO I CONTACT YOU REGARDING CAREER INQUIRIES? It's wonderful to hear about your interest in joining Maison Fenerbahce. Please reach out to us at contact@maisonfenerbahce.com referencing "Career/Partnership" and we'll respond as promptly as possible.